Getting Started
Is it really free?
Yes, creating a memorial is free. We offer premium features like custom domains, unlimited high-res photo storage, and password protection for a small one-time fee, but the core features are always free.
How do I create a memorial?
Simply sign up for a free account, click "Create a Memorial," and follow the guided steps. You can add a name, dates, biography, photos, and more — all in just a few minutes.
How long does it take to set up?
Most people have a beautiful memorial page ready in under 5 minutes. You can always come back later to add more photos, stories, and details at your own pace.
Privacy & Sharing
Can I control who sees the memorial?
Absolutely. You can make the memorial public (searchable), unlisted (only those with the link), or password-protected (private to family).
Is my personal data safe?
Yes. We use industry-standard encryption, never sell your data to third parties, and give you full control over what information is visible on the memorial page.
Can I make a memorial private and then public later?
Yes, you can change the privacy settings at any time. Many families start with a private memorial during the initial grieving period and open it up later.
Collaboration
Can I invite others to contribute?
Yes! You can invite "Collaborators" who can help manage the page, upload photos, and approve tribute messages.
How do I moderate tribute messages?
As the memorial owner or collaborator, you can review and approve tributes before they appear publicly. You can also remove any messages at any time.
Can multiple family members manage the memorial?
Yes. You can invite multiple collaborators, each with the ability to add content, manage photos, and moderate tributes.
Content & Media
What can I add to a memorial page?
You can add a biography, life timeline, photo galleries, tribute messages, candle lighting, and more. Premium plans unlock additional features like video uploads and custom domains.
Is there a limit on photos or videos?
Free memorials include generous photo storage. Premium plans offer unlimited high-resolution photo uploads and video support so you never have to choose which memories to keep.
Can I add a timeline of life events?
Yes! The life timeline feature lets you create a chronological journey through key moments — from birth to milestones, achievements, and cherished memories.
Pricing & Account
What do I get with the premium plan?
Premium includes custom domains, unlimited high-resolution photos, video uploads, password protection, advanced analytics, priority support, and removal of all platform branding.
Is it a subscription or a one-time payment?
We offer both options. Our lifetime plan is a single one-time payment that covers the memorial forever — no recurring charges.
Can I cancel or get a refund?
Yes. If you're not satisfied, contact us within 30 days of purchase for a full refund. Free memorials can be used indefinitely with no commitment.
Do I need an account to view a memorial?
No. Public and unlisted memorials can be viewed by anyone with the link — no account required. Only password-protected memorials require the password to view.
Longevity & Trust
Will the memorial stay online forever?
That's our commitment. We designed InMemory to be a permanent home for your loved one's legacy. We have long-term hosting plans in place to ensure memorials remain accessible.
What happens if InMemory shuts down?
We're committed to longevity, but if circumstances ever change, we will provide advance notice and a full data export so you never lose your memories.
Do you show ads on memorial pages?
Never. Memorial pages are completely ad-free. We believe remembrance should be dignified and uninterrupted.
Still have questions?
We're happy to help. Reach out and we'll get back to you within 24 hours.
Contact us